Fulfillment, Refund & Cancellation Policy

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At Nelectron Solutions, we are committed to delivering reliable payment processing and POS support services to our clients in a timely and professional manner.

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Service Fulfillment
All services, including software setup, onboarding, technical support, and payment gateway integrations, are fulfilled digitally. Delivery timelines vary depending on the scope of work and will be outlined clearly in your service agreement or onboarding documentation. If you have not received a service update within the agreed timeframe, please contact us at support@nelectronsolutions.com.

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Refund Policy
Refunds may be issued under the following conditions:

• A written request is submitted within 14 days of payment.

• No substantial portion of the contracted service has been completed.

• The request falls within the terms of your service agreement.

 

We reserve the right to deny refunds for services that have been substantially rendered or completed. All refund requests will be reviewed on a case-by-case basis.

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Cancellation Policy
Ongoing service agreements may be canceled with a 30-day written notice, unless otherwise specified in your contract. Cancellations must be sent to support@nelectronsolutions.com. No refunds will be issued for services already rendered prior to cancellation.

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If you have any questions about our fulfillment, refund, or cancellation policies, please contact us directly.